If you'd like to talk to our Sales team about stock and availability simply visit our Help Hub for more support and ways to contact our team. If we are unable to deliver to you within the timescales advertised at the time of placing your order, we will contact you and offer an alternative solution or a refund. However, we recommend that you do not book tradespeople based on estimated delivery times, and if you are in a hurry we advise ordering in stock items. We try very hard to provide accurate stock and delivery time information across our websites, including on behalf of our brand partners. You will not be charged any additional delivery charges for the pre-order item, and if the estimated delivery date changes our team will notify you as soon as possible. If you purchase a pre-order item alongside other stocked items, you will receive your stocked items first. We will send pre-order items to you as soon as they arrive in our warehouse. Items showing ‘Delivery from ’ are available to pre-order.If you choose items with different lead times, you will normally have the option to split your order into multiple deliveries within the checkout.Delivery information relevant for each product is displayed on each product page, as well as in the basket and the checkout.In some cases these items may be delivered to you directly from our brand partner - if applicable, this will be clearly marked within the basket and checkout. These items are held in stock by our brand partners and take a few extra days to arrive at our warehouse prior to being sent on to you. Other items will show an estimated lead time, such as 2-4 or 3-7 working days. Our standard delivery service for stocked products is 2-5 working days (subject to possible changes at peak times). Many of our items are in stock and ready to dispatch from our warehouse - these items are labelled as ‘i n stock’ or ‘ next day delivery.’ We offer next day, timed and Saturday delivery options on all stocked items to most of mainland UK.Please read our terms and conditions for further details. Please do not book a plumber, electrician, etc until you have received the goods as we will not be held responsible for their time. Please note: Although we will do our utmost to deliver your product in the time stated we cannot be held responsible for any unforeseen delays. We can arrange for a Saturday delivery for certain products, please call 01977 663331 for more details. Please call or put in the customer comments if you need something urgently and we will try our best. In some cases, stock permitting, we can get radiators out sooner. If you require delivery on a certain day please put this in the comments and we will aim to deliver on that day.Ĭertain products such as radiators are delivered after 5 working days, when purchasing a radiator please put in the desired delivery date which is 5 working days after ordering. These products will be delivered within the time stated. Certain products will state within 48hrs, within 3 Days or within 5 days. Please call if you require a Next Working Day and we will try our best to get it to you. Next Working Day - these products will be delivered Next Working Day if ordered before 12.00, or in certain circumstances up until 4:00 pm. Where the weight is over 20kg we reserve the right to charge more dependent on product type and delivery postcode, our customer service team will be in touch and inform you of any extra charges before we despatch.Īll products will have a delivery time stated in their description. Check the description of the desired product and if it says free delivery then you will not be charged for delivery* Where stated, certain products are delivered FREE of charge (mainland UK only*). All deliveries have a standard charge of £7.99 + VAT up to 20kg.
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